Warranty

The legal guarantee of conformity under EU law (Directive 2019/771) and the national laws implementing it applies. These are the minimum rights the law gives consumers: we do not offer any additional commercial warranty.

Duration

• New parts and components (battery, SSD or iFlash, housings, click wheel, display, cases): 2 years from delivery.
• Refurbished iPods, which are second-hand goods: 12 months from delivery, a shorter term agreed as the law allows for used goods.
• Repairs: the new component we fit is covered for 2 years and our assembly work for 12 months. The rest of the device is 15-20 years old and was not made by us: parts we did not replace are not covered.

What it covers

• A lack of conformity already present at delivery. If it appears within 12 months, it is presumed to have existed from the start unless proven otherwise.
• The remedies are those set by law, in this order: free repair or replacement within a reasonable time; if that is impossible or disproportionate, a price reduction or cancellation of the contract with a refund.

What it does not cover

• Normal wear, in particular the gradual loss of battery capacity with charge cycles. A new battery fitted by us is defective if, within the warranty period, it drops below 70% of its rated capacity or no longer holds a charge. We measure the capacity in our workshop with a full discharge and recharge cycle.
• Drops, impacts, liquids, power surges and other accidental damage.
• Scratches, dents and signs of use that appear after delivery.
• Work, opening or repairs carried out by others after delivery.
• Software installed by the customer (for example alternative firmware) and loss of music files: always keep your own copy.

How to claim

Before shipping anything, email info@saveyouripod.com with:

• the request or order number and the iPod’s serial number;
• a description of the fault with photos or video that show it.

We reply with shipping instructions: only ship the iPod after you receive them, well packed. If the fault is covered by the warranty, shipping and the repair are at our expense.

If there is no fault or it is not covered

Before every shipment we record the serial number and photograph the device. If on arrival the iPod does not show the reported fault, if the damage is not covered by the warranty (for example a drop, liquids, work by third parties) or if it is not the device we delivered to you, we charge:

• an inspection fee of €49 (opening, full test and reassembly in our workshop), separate from the diagnosis fee of a repair;
• the shipping costs both ways.

We first send you the outcome of the inspection with photos. If the damage can be repaired we send you a quote: you can accept it or get the iPod back as it is.

Transport damage

If the parcel arrives damaged, tell us straight away, within 48 hours of delivery if possible, with photos of the parcel and its contents, and keep the packaging: we need it for the claim with the carrier. Your warranty rights remain valid in any case.

The 14-day right of withdrawal is a separate right: see Shipping and returns.