FAQ
Orders and payments
Can I buy online right now?
Not yet: prices are shown, but you buy on request. You send an enquiry from the site and we reply by email.
How does an order work and how are prices set?
Every request (repair, custom iPod, parts, trade-in) gets a written quote by email with price, availability, shipping costs and timing: the contract starts when you accept it in writing. Prices on the site are indicative, in euros and include VAT where due; payment methods are stated in the quote. See Terms and Conditions.
Repairs and upgrades
Which iPods do you repair?
We work on iPod Classic 6G and 7G and iPod Video 5G and 5.5G, with repairs and upgrades (memory, battery, display, click wheel, housings). We do not work on Touch, Shuffle, Mini or Nano. Repairs and upgrades
What should I do before shipping the iPod?
Make a copy of your files: during an upgrade the disk content is lost and we cannot recover it. Then send the request and ship only after you receive our instructions by email.
How do I send you my iPod?
The easiest way is our prepaid label: we email it to you, its cost is in the quote and you only have to pack the iPod and drop it off. To spend less you can use your own carrier: we take the label off the quote, but choose a tracked service, because the risk of the journey is yours until it arrives. Either way, wait for our instructions by email.
How and when do I pay?
When the iPod is ready we email you a secure payment link, handled by Mollie: you pay by card, iDEAL, Bancontact or the other methods available in your country, with no account to create. As soon as the payment is in, we ship the iPod back.
Do I have to pay anything up front?
Normally not. The only exception is a part we have to order specially for you: in that case we say so in the quote, before you decide.
How long does a repair take?
Usually 5–10 working days from when your iPod arrives, plus shipping time.
What if hidden damage shows up when opened?
We send you a new quote before proceeding. If you decide to stop, the iPod is returned to you and the diagnosis cost and shipping are due; if a repair cannot be completed, we do not charge for labour.
Refurbished iPods
What is a refurbished iPod?
Every unit is overhauled, restored and tested, with the parts it needs: memory up to 1 TB and a new battery. Refurbished iPods
Parts
Where do I find parts?
In the parts catalogue: pick the parts, add them to the cart and send the order request. It is not a payment: we confirm availability and shipping by email.
A part is out of stock: what do I do?
Use the Notify me when it is back button or write to us with your iPod model and generation: we will tell you right away if we have it.
Shipping and returns
Where do you ship?
All over Europe, always tracked; for Switzerland, Norway, the UK and countries outside the EU write to us: we look at it case by case. Shipping and returns
How much does shipping cost and how long does it take?
Costs and times depend on the carrier and are confirmed by email with the quote, before any payment. Unless agreed otherwise, we deliver within 30 days of confirmation and the risk of loss or damage is on us until delivery.
Can I return an item?
Yes: you have 14 days from receiving parts, non-customised covers and refurbished iPods to return them, no reason needed; return shipping is at your expense. Notify us by email and ship back within a further 14 days. Custom-made items and services already performed cannot be returned. Shipping and returns has all the conditions and the EU model withdrawal form.
Trade-in, covers and try-out
Can I try an iPod before buying?
Yes: on Try the iPod an interactive iPod runs in your browser — working menu, click wheel and games.
How does the trade-in work?
Describe your iPod: we reply by email with a free valuation, even if it no longer works. Trade-in
What about the covers?
3D-printed covers for iPod Classic and Video: light, colourful and compatible with click wheel and dock. iPod covers
Contact and support
How do I contact you?
By email at info@saveyouripod.com: we reply as soon as we can. At the bottom of every page there is the (AI) assistant for quick questions; for requests use the site forms. Procedures and deep-dives in the Guides. Contact