Privacy Policy

This notice explains how we handle the personal data of anyone visiting saveyouripod.com or sending us a request, under Regulation (EU) 2016/679 (GDPR) and the Dutch implementing act (Uitvoeringswet AVG).

1. Data controller

Save Your iPod is a business of ES Tech Labs. Postal address (mail only: no visits or parcels): Kwikstaartlaan 42, Box C4434, 3704 GS Zeist, Netherlands. KvK: 42180616. VAT number (BTW): NL005561038B15. Contact: info@saveyouripod.com.

The site takes no online payments today: every job starts from a written quote sent by email.

2. What data we process

• Data you send us through the forms (repair, custom iPod, parts, cases, trade-in, restock request): name, email, phone if you give it, shipping address when needed, iPod model, description of the problem, any photos you attach and the notes you write.
• Technical cart data: a session cookie that keeps the selected parts until you send the request.
• Virtual assistant: the text of the question and answer, kept anonymously to improve the service. Please do not give personal data to the assistant.
• Visit statistics, collected in aggregate, without cookies and without identifying people (see point 7).
• Where your visit came from: when you send us a request from the site, together with the form we receive the name of the site you came from (for example google.com, never the full address), any campaign code (utm) and the last pages of our site you viewed during that visit. They stay in your browser only while the tab is open (sessionStorage, no cookies) and reach us only if you send the request.
• Google Analytics statistics, only if you accept them in the cookie banner: pages viewed, device and browser type, approximate city and country and a random identifier stored in cookies (see point 7).

We do not process special categories of data (Art. 9 GDPR): please do not enter them in free-text fields.

iPod manager in the browser (“Music without iTunes”)

The page reads and changes your iPod inside your browser: songs, filenames, serial numbers and libraries are not uploaded to our servers. Your browser keeps the free trial count, the unlock code, the identifier of nano 6G and 7G models, the listens already noted and, before every change to a nano, a backup copy of its library (the last 5): you can delete them in your browser settings.

Only when you use the feature that needs it, your browser contacts: MusicBrainz and the Cover Art Archive (title, artist and album, for covers and “Complete artists and albums”); ListenBrainz (your listens, only if you enter your token); podcast sites and the radio-browser directory, partly through our site; YouTube for embedded videos. The unlock code is checked by our site. Visits and the page’s main steps (such as “iPod opened” or “request sent”) are counted like the clicks in point 7, without cookies or identifiers.

If you ask for the full version we keep your email, language and message to send you the payment link and the code, and the code with its email for support, for as long as accounting obligations require.

3. Why we process them and on what legal basis

• Answering your request, sending a quote and carrying out the service — performance of a contract or pre-contractual steps (Art. 6(1)(b) GDPR).
• Administrative and tax obligations linked to an order — legal obligation (Art. 6(1)(c)).
• Site security and aggregate statistics — legitimate interest in keeping the site working and protected (Art. 6(1)(f)).
• Telling you when a sold-out part is back, if you ask us to — your explicit request (Art. 6(1)(b)/(f)); you can be removed at any time.
• Telling you when the Stonepod app comes out on your store, if you ask us to on the app page — your consent (Art. 6(1)(a)); we keep only your email, the system you choose (Android or iPhone) and your language, send you a single email and then delete the address.
• Adding you to the Stonepod app testers, if you ask us to on the app page — your consent (Art. 6(1)(a)); we keep your email, the system you choose and your language. To invite you we enter your email in the tester list of Google Play (Android) or Apple’s TestFlight (iPhone), which process it under their own privacy policies; on our side we delete it when the test ends.
• Understanding how customers find us (where the visit came from, attached to the request) — legitimate interest (Art. 6(1)(f) GDPR) in improving the site and our listings; you can object by writing to us.
• Usage statistics with Google Analytics — your consent (art. 6.1.a GDPR), given with «Accept statistics» in the banner; you can withdraw it at any time from the «Cookies» link at the bottom of every page.

After an order has been delivered we may send you a single email asking for a review (legitimate interest, art. 6.1.f). If you don’t want it, just tell us by replying to any of our emails.

4. Who can see the data

The data stay with us. Only the technical providers we need process them on our behalf: the website hosting service, the email service through which messages reach us and you, and the carrier when something is shipped. To prepare our replies to emails we also use an artificial intelligence service (Claude by Anthropic, United States): it receives the text of the email without email address, phone number, postal address and bank details, and we read and send every reply ourselves. We never sell or pass data to third parties for marketing.

When you use the address search in our forms, what you type goes from our server to an address lookup service: PDOK (the Dutch public service) for Dutch addresses and Photon by Komoot (Germany, OpenStreetMap data) for other countries. They only receive the search text, not your name, your email or your IP address. The results stay for 7 days in an anonymous temporary cache on our server, not linked to you.

If you accept statistics, Google Ireland Limited processes the Google Analytics data on our behalf. We have turned off Google Signals and ad personalisation, so the data are not used for advertising; Google Analytics does not log IP addresses.

5. Transfers outside the European Union

The site is hosted in the European Union. The email service we use is provided by a US company: any transfer takes place under the safeguards required by the GDPR (EU-US Data Privacy Framework adequacy decision or standard contractual clauses).

Google may also process Google Analytics data in the United States, on the basis of the EU-US Data Privacy Framework adequacy decision.

6. How long we keep them

• Requests that do not become an order: up to 24 months, then deleted.
• Records of a completed order: as long as Dutch tax rules require (7 years).
• Restock requests: at most 12 months, or until we notify you.
• Stonepod app notices and test requests: until we send the notice or the test ends, then the address is deleted; at most 12 months.
• Assistant conversations: 30 days, anonymously.
• Visit statistics: 24 months, in aggregate.
• Google Analytics statistics: 14 months.

7. Cookies and statistics

The site uses technical cookies, which need no consent: the platform session cookie, the cart cookie, the one remembering your chosen language and the one remembering your cookie choice (syi_consent, 12 months). Only if you accept in the banner do we also use Google Analytics cookies (_ga and _ga_…, up to 2 years) for usage statistics; if you decline, Google Analytics is not even loaded. You can change your choice at any time from the «Cookies» link at the bottom of every page. We use no marketing cookies or advertising tools.

To count visits we use Koko Analytics, installed on our own site: it writes no cookie on your device, does not track people across sites and produces only aggregate figures (most-viewed pages, general source). The temporary identifier that tells one visit from another is generated with a random key that changes every day and cannot be traced back to you.

Also on our own site, we count how often the links and buttons on each page are clicked (for example “Configure” on the home page): daily totals only, with no cookies, no IP address and nothing that tells one visitor from another.

On the “Try the iPod” page you can start a YouTube video on the screen of the virtual iPod. The video only loads when you choose it, in privacy-enhanced mode (youtube-nocookie.com): from then on Google/YouTube’s privacy policy applies, and it may store data on your device.

8. Your rights

You may ask us at any time for access, rectification, erasure, restriction or portability of your data, and object to processing based on legitimate interest. Write to info@saveyouripod.com: we reply within one month. If you believe the processing is not correct you can lodge a complaint with the Dutch supervisory authority, Autoriteit Persoonsgegevens, or with the authority of your country of residence.

9. Updates

If we change tools or purposes we update this page. Last updated: November 2026.